Avaya made its reputation in the technology industry for its workstream and cloud collaboration as well as communication solutions. Besides, its certification tracks help specialists become real experts in managing Avaya products and learn how to implement them effectively in an enterprise.

Avaya Certification Path

If the official website is looked at in detail, all Avaya designations are divided into 3 main categories, such as:

• The Avaya Solutions Administrator and Developer Certificate Program targets Avaya customers and the partner community and includes the qualifications for Administrators and Developers.
• The Avaya Services group focuses on Avaya Products and Solutions and offers three categories like the Avaya Services Technical Associate, Avaya Certified Implementation Specialist, and Avaya Certified Support Specialist.
• The Sales and Design certification path based on Avaya Solutions includes the Avaya Sales Readiness Associate, Avaya Professional Sales Specialist, Avaya Certified Design Specialist, and Avaya Design Readiness Associate validations.

Breaking down Details on Popular Avaya Certificates

Now that you have an idea of the Avaya certification track, let us dive into some of the most renowned designations endorsed by this vendor:

• ACSS-3305 - Avaya Experience Portal Outreach Manager

  The main goal of this qualification track is to verify the candidates’ expertise in installation, configuration, and troubleshooting the Avaya product family. This is accomplished by the related test coded 33140X with the name Avaya Experience Portal with POM Implementation and Support Certified exam. It includes 61 questions which the candidates will need to complete in 90 minutes. The minimum passing grade that the examinees need to obtain is 66%. In more detail, such a test focuses on validating the candidates' skills in POM architecture, expertise in portal implementation techniques, and managing POM interface as well as understanding key installation requirements. Also, the test-takers should demonstrate that they have a solid knowledge of administration, maintenance, and troubleshooting of POM and AEP.

• ACIS-6202 - Avaya Aura Contact Center

  This certification path covers the implementation, troubleshooting, and support skills of Avaya Aura Contact Center, which will be verified through the Avaya Aura Contact Center Implementation exam. This test has the code 6210, consists of 62 questions, and has a minimum passing score of 71%. To add more, the allotted time is 90 minutes, and to pass this evaluation, the exam-takers should develop skills in understanding how to manage Avaya Aura Contact Center functions and features. Also, they will need to consolidate their competency in Avaya Aura Contact Center installation and configuration procedures. Finally, the examinees should be able to carry out the implementation testing and troubleshooting processes whenever necessary.

• ACIS-7120 - Avaya Aura Core Components

  To get this qualification, everyone has to prove his or her expertise to integrate and implement key products of the Avaya Enterprise Team Engagement Solutions. For this purpose, applicants should get a passing grade of 71% on the Avaya Aura Core Components Integration exam. This test with the 71200X code includes 70 questions which the candidates will need to answer in 90 minutes. All in all, this is a useful way for candidates to demonstrate that they can identify the Avaya Aura Core Components. As well, through such an evaluation, they will become skilled in managing Avaya Aura core solution key components and configuring the Avaya Aura System Manager product features. The examinees will also need to show that they can manage the Avaya Aura Session Manager and understand the administration features of Communication Manager, alongside Avaya Aura Team Engagement survivability.

• ACSS-7180 - Avaya Messaging Support

  This designation is designed for candidates that are going to verify their ability to install, troubleshoot, and configure a given Avaya product. The unique way to do this is to pass the relevant 71801X - Avaya Messaging Support Certified exam, which includes 61 questions. As a result, the applicants need to obtain a passing score of 67% in 90 minutes. Regarding tested skills, the exam-takers have to demonstrate that they understand the key features of the Avaya Messaging solution as well as can identify its architecture and deployment options. Additionally, they will find questions that check their ability to install, integrate, and configure Avaya Messaging. Finally, the exam focuses on troubleshooting too, testing the applicants’ skills on identifying any maintenance issues while working with the Avaya Messaging solution. Keep in mind that apart from the 71801X evaluation, you’ll also have to nail the 60941T Administering Avaya Messaging R11 Specialized test to fully earn the designation in question.

• ACSS-7220 - Avaya Aura Core Components

  The Avaya 72200X exam is the primary requirement for obtaining the ACSS-7220 - Avaya Aura Core Components certificate that aims to qualify your skills in diagnosing, isolating, and supporting various products in the Avaya Enterprise Team Engagement Solution. The test duration is 90 minutes and it includes 63 questions while the minimum passing score that the candidates need to obtain is 68%. So, the specialists who aim to get certified should consolidate their skills in managing the Avaya Core Architecture and working with its key components. In addition, part of the tasks will focus on testing the applicants’ knowledge of the Voice Network standards and processes together with describing as well as implementing Message and Call Flows. Besides, to obtain the passing grade, the individuals should also know about troubleshooting, validating the existing configuration, and identifying any areas for improvement.

• ACSS-7240 - Avaya Equinox Solution with Avaya Aura Collaboration Applications

  This certification path is available for interested candidates to prove their ability to administer, maintain, and troubleshoot the Avaya communication products. This is made possible by the relevant exam, also known as the 72400X, which tests the candidates' knowledge of managing Avaya Collaboration Solutions through 60 complex questions. In addition, the test-takers will have 90 minutes to complete the test and need to obtain a passing score of 67%. At the same time, the exam objectives include checking the candidates’ realization of Avaya Equinox solution and call flows. Also, partakers should demonstrate that they can implement application-specific troubleshooting techniques and tools in a business environment. At last, the examinees should understand how to troubleshoot Avaya Equinox features for clients and use real-time tracing tools.

Career Path

There should be no doubt that a candidate who succeeds in obtaining Avaya certifications will be preferred by recruiters for well-paid job roles such as:

• Technical Engineer;
• Network Engineer;
• System Administrator.

Moreover, PayScale.com mentions that the owner of the Avaya Certified Implementation Specialist certificate can qualify for an average wage of $67k per annum. Likewise, a Technical Engineer can also earn an annual salary of $67k. What’s more, you can get average pay of $75k annually if you choose to apply for a job as a Network Engineer, and finally, a certified System Administrator can ask for almost $63k yearly as rendered by the same salary provider.

Certification Path

The main bonus is that with the Avaya certification journey, you always have somewhere to go. For example, by passing the Avaya 6210 exam and earning the ACIS-6202 - Avaya Aura Contact Center certificate, you can further develop yourself in AACC solutions. Thus, qualifications available to you are:

• ACIS-6209 - Avaya Aura Contact Center CCT and Multimedia;
• ACSS-3300 - Avaya Aura Contact Center;
• ASAC-0024 - Avaya Aura Contact Center Administration.