The ITIL Practitioner exam expounds on how to aptly make use of the ITIL framework in order to meet the objectives of a business and is offered by AXELOS. What is more, this test details the Continual Service Improvement (CSI) and covers three essential scopes of improvement initiatives like the change management of an organization, the appropriate communication method, and metrics alongside measurement. So, if you work hard and ace the discussed exam from your initial attempt, you will be rewarded the related ITIL Practitioner certification.

ITIL Practitioner Certificate

First things first, the ITIL Practitioner is based on several guiding principles that help candidates adopt and adapt the framework of ITIL according to their particular needs. In detail, these principles are focusing on value only, experience design, starting from where you are, working diligently, observing closely, collaborating, being transparent, keeping things simple, and making progress iteratively. And if you want to be eligible for this designation and its affiliated exam, you have to meet certain requirements, and these are holding either the ITIL v3 Foundation or ITIL 4 Foundation validations.

Exam Details

If you’re going to sit for the ITIL Practitioner evaluation soon, you need to understand its exam nature first. Thus, the actual exam will comprise 40 multiple-choice questions that are all based on a given scenario. Next, you will have to solve all issues within 135 minutes and also get a passing score of 70%, which means that you need to correctly answer at best 28 questions. Do take note that the main test is open-book, and this implies you’re allowed to utilize the hard copy of the official ITIL Practitioner Guidance.

Training Options for Actual Test

No one doubts the usefulness and viability of preparing for the official ITIL Practitioner exam, and it is clear to anyone who wants to achieve the certificate in one go. However, sometimes it’s difficult to find and collate all the important preparation resources in one place, and if someone manages it, s/he will spend quite a while on the whole process. Therefore, below, we have featured only the best-of-breed materials that will equip you with all the necessary skills that you will require to harness the ITIL Practitioner test. So, here they go:

• ITIL Practitioner Instructor-Led Training

  This training is offered by the accredited training provider of AXELOS, 30 Bird Media, and is available for just $105. In all, you will spend 3 days attending the course, which will address several important modules. These, in particular, are the introduction to ITIL, where you will have to know how to adopt and adapt the framework, will grasp the notion of ‘service’ & models for delivery and will elaborate on the discrepancies between the service management as well as IT service management. Next on the agenda is the guiding principles of ITSM alongside the process of their suitable application, which is then followed by the area of the approach of CSI. This part, in detail, looks at the particulars of the approach as well as gives elaborate guidance on how to use it. Then, the chapter on metrics & measurement scrutinizes why businesses need the latter including success factors & indicators for key performance. In addition to these, the candidates will have to grasp the hierarchies, cascades, and categories of metrics while navigating such a module. Finally, within the same scope, you’ll get enlightened on the processes of assessments, reporting, and continual improvement. The subsequent chapter talks about communication, reasons why it’s important as well as its fundamental techniques and principles. At last, the final module of this ITIL Practitioner training is all about the change management within an organization that delivers the basics of successful improvement, defines the roles as well as responsibilities, details the change management of OCM and ITIL, and highlights the importance of the same. Additionally, there, you will grasp the transition via change, learn the key activities for efficient change management of a company, and will perform the continual improvement of the same.

• ITIL Practitioner Guidance (ITIL v3)

  Written by the team of AXELOS experts, such a book is an important reference to the ITIL Practitioner endorsement. In particular, it goes in line with all the objectives of the final exam and represents a hands-on guide that assists candidates in translating theory into practical points via varied case studies, worksheets, scenarios, and templates. On top of these, this tool contains the principles of ITSM and looks at the way how they align with the frameworks & methodologies of Agile, Lean, and DevOps. Plus, while studying with such a manual, you will pay attention to the CSI approach as well as acquire the basic skills in change management, metrics & measurement, and communication. As of right now, such a material is available on Amazon in two formats, the Kindle that goes for almost $64 and the paperback that will cost you around $39-$40.

• Sample Exam Papers

  The vendor has designed a series of sample tests that are targeted to furnish you with the necessary knowledge to tackle their exams including the ITIL Practitioner evaluation. Sample exams are really an integral part of your prep as they show you the way in which the actual exam questions might be presented, and thus, this boosts your confidence to face the real evaluation. So, if you want to practice with the AXELOS sample exam papers, you need to log in to their website or create a user profile there.

Conclusion

Well, passing the ITIL Practitioner exam and getting certified is a vital step forward in your career development. You will not only understand the essence of the ITIL framework but will also get the gist of the CSI approach as well as the related guiding principles. Still, preparing for and clearing such a test from the initial trial is not a piece of cake as you have to slog and combine lots of prep options in order to see the full picture of what the main exam entails. For this reason, finding training from the AXELOS authorized partners, reading the official study guide from Amazon, and practicing with the vendor’s sample questions are the most viable ways to nail the exam in question without a hitch.