The ITIL 4 Foundation exam, also known as the ITILFND V4, is endorsed by AXELOS and furnishes candidates with the skills in managing various IT services based on ITIL 4 guidance that will improve varied processes within the organization. Also, by passing a test like this, you will procure the ITIL 4 Foundation designation that will equip you with the knowledge to deal with ITIL 4 service management framework as well as how it can go in line with modern technologies on the market.

More Certification Details

In brief, those who add the ITIL 4 Foundation certification under their belt will gain some solid acumen in delivering services as well as products to customers in addition to stakeholders, learn the guiding principles belonging to the ITIL 4 framework, and get the gist of the service management scope including its four dimensions. Rather than these, candidates will also get enlightened on Agile, Lean, DevOps as well as their key notions by explaining why all of them are indispensable to delivering high-end value for businesses. Finally, during the certification and exam processes, the aspiring applicants will get to know the way via which ITIL practices featured in ITIL 4 support the value of the given ITIL process. To finalize, luckily, no set prerequisites are required by the vendor to pursue this certificate in question so anyone willing can opt for it.

ITILFND V4 Exam Details

As mentioned earlier, you need to pass the ITILFND V4 exam in order to get accredited by AXELOS. This test, in particular, will impose 40 multiple-choice questions that are to be solved in 1 hour and to get a pass, you need to get at best 65% of all answers right. Last of all, the final evaluation is closed-book, which means you are not allowed to use any external materials while accomplishing it.

What Does Official Exam Assess?

Now when you get the hang of what the ITILFND V4 test encompasses in detail, let us dive into the domains that such an exam arms you with. Thus, here’s what to study:

• Grasping the crucial concepts pertinent to service management

  Under such a measured topic, examinees need to flaunt their ability in recalling particular definitions of utility, service, user, customer, warranty, services management, and sponsor. Next, within the same category, all candidates will have to define the important core notions revolving around value as well as service creation. Thus, it looks at cost, value, organization, outcome, output, risk, warranty, and utility. To conclude, the final objective scrutinized there is all about reviewing concepts that are an integral part of service relationships, and those notions, in particular, are offerings for services, service relationship management, consumption, and provision.

• Discerning the way in which the ITIL guiding principles will assist an organization to adapt & adopt the procedure of service management

  When it comes to such an elaborate domain, it will make you apt with defining the nature, usage, and integration of the guiding principles of ITIL. Next on the agenda is expounding on the use of these guiding principles, in particular. Therefore, you need to make your way around getting the gist of focusing on value, commencing from the spot where you currently are, getting the feedback from the continuous progress, collaborating and endorsing visibility, working holistically, and thinking meanwhile, keeping things simple & practical, and finally, performing the processes of operation & automation.

• Understanding the purpose as well the elements of the ITIL service system for value

  Such an exam area is one of the shortest as it only focuses on describing the ITIL service value system.

• Defining the four dimensions that are part of service management

  In this module, candidates need to learn to identify the four service management dimensions namely, people in addition to organizations, technology hand in hand with information, suppliers & partners, and processes alongside value streams.

• Having the knowledge of the activities belonging to the service chain for value and how they interconnect

  Being the fifth exam objective, this one looks at the interconnected essence of the service chain for value and the fashion it backs up value streams. What is more, it thoroughly explicates the purpose of a specific activity for a value chain by infusing in candidates such terms as plan, improve, engages, design, deliver, support, transition, build, and obtain.

• Getting the hang of 15 ITIL practices, their purposes, and key terms

  Under this chapter, the candidates will enhance their skills in recalling the purposes of such important ITIL practices as security management of information, the management of relationships, supplier management, monitoring IT assets, control as well as event management, service configuration, change enablement, constant improvement, service desk, etc. More than this, here, you will review such important terms of ITIL as the event, IT asset, incident, change, known error, problem, and the like.

• Expanding 7 ITIL practices

  In terms of the final exam module, be prepared to absorb the details of some peculiar ITIL practices alongside assessing whether they are suitable for the service value chain. Thus, here is the list of those practices: the model for continuous improvement, change enablement, managing problems, incident management, the management of service requests, services desks, and lastly, the level management of services.

Career Prospects Awaiting You Ahead

Once you receive your ITIL 4 Foundation designation, it opens new career horizons for you. So, you can opt for the posts of an ITIL service process manager, helpdesk support specialist, ITIL consultant, and so on. Besides, any of these roles will be generously paid as even the mere mention of the ITIL 4 certification on your CV grants you the annual salary of at least $88k as ZipRecruiter.com states.

Next Certifications

With the ITIL 4 Foundation, you will have unlocked other essential certificates by AXELOS. So, you can polish up your skills further and obtain the ITIL 4 Managing Professional or ITIL 4 Strategic Leader designations. In addition, the ITIL 4 Foundation acts as the necessary requisite for the ITIL Practitioner validation.