The Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam aims to validate the knowledge and skills of professionals required to using features and capabilities related to the Microsoft Dynamics 365 customer engagement apps. The accreditation awarded after successful completion of this test is known as the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification.

Target Candidates For The MB-910 Exam

The target audience for the Microsoft MB-910 test encompasses a wide range of individuals, including IT practitioners, business stakeholders, as well as other professionals who want to enhance their expertise in Dynamics 365 and its features. The professionals with prior working experience in the IT environment who are changing their careers and want to move to the next level can benefit from this evaluation. However, applicants with general knowledge in the information technology domain can also apply for this exam. The Microsoft MB-910 test can be a good opportunity for students and recent graduates who aspire to become familiar with the Dynamics 365 customer engagement capabilities.

Details Of The Microsoft MB-910 Exam

To succeed in the Microsoft MB-910 test, the candidates should have a clear understanding of its structure. Even though Microsoft doesn’t offer details on the total number of questions and their formats, the applicants should expect around 40 to 60 inquiries in their test. The test-takers will be given a total of 45 minutes to complete the test. The MB-910 exam is available in a variety of languages. The candidates can choose to sit for the test in English, Korean, Simplified Chinese, French, Korean, Spanish, Saudi Arabia, Russian, Italian, German, Traditional Chinese, and Japanese. The applicants should use the Pearson VUE platform to register for the evaluation. This network is available for non-students who are interested in technology. On the other hand, instructors and students should complete the registration process on the Certiport platform. Regardless of the chosen exam administrator, the candidates will be required to pay a registration fee of $99.

Topics Included In The MB-910 Exam Blueprint

The exam’s blueprint offers detailed information on the topics tested and helps the candidates determine the knowledge and skills they need to develop. Thus, the Microsoft MB-910 test validates the applicants’ expertise in the following topics:

• Identifying the capabilities of the Dynamics 365 Marketing system as well as related marketing applications.
• Describing Dynamics 365 Sales, its lifecycle, and associated sales applications.
• Describing Dynamics 365 Customer Service, its major components, as well as applications related to the same.
• Understanding how to implement the phases included in the Dynamics 365 Field Service work order lifecycle as well as managing the scheduling capabilities in addition to inventory and asset capabilities.
• Identifying the capabilities of Project Operations, project sales, as well as project planning and resource management.
• Identifying the most common features related to customer engagement as well as understanding the capabilities of the integration options and reporting.

Preparation Resources for MB-910 Test

Based on the test’s syllabus, you can choose the most useful training materials that match your learning style. For instance, you can improve your skills for the MB-910 test with the help of verified prep options offered on the vendor’s site. See some of the most helpful training tools below:

• Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

  The candidates preparing for the MB-910 exam can enroll in this instructor-led training course developed by Microsoft. This has a duration of 2 days and offers information at a beginner level. This course provides an introduction to the Dynamics 365 customer engagement capabilities. The vendor requires attendees to have a fundamental understanding of how to implement the customer engagement principles and business operations. In addition, prior cloud computing expertise can be helpful as well. This training class is unique as it combines theoretical information with hands-on practice. In the course, the learners will gain comprehensive expertise in the capabilities and functionality of Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service Dynamics 365 Project Operations (CRM), and Dynamics 365 Field Service.

• Learn the fundamentals of Microsoft Dynamics 365 Marketing

  This is one of the online learning paths available on the vendor’s website on a free basis. The course focuses on enhancing the candidates’ knowledge of fundamental concepts related to customer engagement as well as each of the Dynamics 365 customer engagement applications. Microsoft has clear prerequisites for the candidates who want to enroll in this training. Therefore, they should have prior knowledge of customer engagement principles as well as business operations. The understanding of cloud computing will be beneficial, yet not necessary. The learning path is divided into 4 modules with a total duration is of approximately 3 hours. The first module introduces the examinees to customer engagement applications, while the second one familiarizes them with the Dynamics 365 Marketing fundamentals. The following chapters include information on how to describe the capabilities of Dynamics 365 Marketing apps and conduct a detailed review of additional marketing applications.

• Learn the fundamentals of Microsoft Dynamics 365 Sales

  This learning path focuses on highlighting the core Dynamics 365 Sales features. It consists of 4 modules that have a total duration of approximately 3 hours. The first chapter introduces the test-takers to how the customer engagement apps work and continues with a module dedicated to Dynamics 365 Sales and how it provides support for the sales process. In addition, the test-takers will learn about different ways of managing the sales lifecycle using Dynamics 365 Sales. Last but not least, the final chapter introduces the attendees to the methods used for reviewing the sales applications.

Conclusion

The Microsoft MB-910 exam is an important milestone for your career as a customer engagement specialist. It validates your skills in using the Dynamics 365 features and helps you gain needed expertise in implementing these tools in a business scenario. As this test is quite complex, you should go through the rigorous training process to raise your chances to get the passing score on the first try. So, you should look for verified training materials that will help you develop the tested skills. The preparation resources described above will make you a true expert in the Dynamics 365 customer engagement features.